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Alicante Airport

Complementary passenger services at the terminals

Alicante Airport premises offers a wide range of complementary services, in order to facilitate its passengers and visitors a comfortable stopover.

Some of these services are tariffed and several of them are only available for passengers and not for the general public, due their location inside the passengers-only area.
And not all the services are open 24 hours, or can be out of service for maintenance or repairs. You just call the phone number if you need more information about the service.

Next services list are located to the Passenger Terminal NAT, the only terminal currently in service. Terminals T1 and T2 are currently closed to the public.

Information
Airport information service

902 404 704 / (+34) 91 321 10 00
Terminal NAT level 2, Departures hall.
Terminal NAT level 2, boarding area.

Tourist information

Valencia Tourism agency:
Terminal NAT level 0, Arrivals hall.

Information for the disabled (PMR)

Terminal NAT level 2, Departures hall.
Terminal NAT level 2, boarding area.

Car hire

Get all the information about the car rental companies in Alicante airport (office location at terminals, schedulle, current promotions) at car rental Alicante airport section

ATM
Bankia Servired and B. Sabadell 4B

Terminal NAT level 2, Departures hall and boarding area.
Parking P1 area.

Baggage wrapping

Baggage wrapping machine are next to the check-in counters, at Departures areas. To get this service, leave your baggage to the Safebag staff. If you don't want the wrapping machine covers the baggage wheels and handle, you must inform the staff.

Terminal NAT level 2, check-in area.

Children's play area

Terminal NAT level 2, boarding area.

Defibrillators

Airport have 13 Heart Rescue Areas (Semiautomatic External Defibrillator) which aims to assist passengers in case of heart attack, strategically located.

Terminal NAT level 0, main hall and baggage claim hall.
Terminal NAT level 2, Departures hall and boarding area.

Currency exchange
Exact Change

Terminal NAT level 0, Arrivals hall and baggage claim hall.
Terminal NAT level 0, boarding area.
(+34) 965 689 620

Halls for hire

You can find all information about halls for hire in the airport, location and features at lounges for hire in the airport.

Internet / Wi- fi

You can find all information about internet, wi fi and how to connect at Internet and Wi fi section.

Left luggage office

You can find all information about Left luggage service in the airport, location, tariffs and schedule.

Lost & found

Free service provided for lost property at the airport.
For lost objects in the aircraft, contact your airline company.

Terminal NAT level 0, Arrivals hall.
(+34) 966 919 444
Please consult.
alc.objetosperdidos@aena.es
Lost property claim form (in Spanish).

Lost luggage

Services to resolve incidents with checked baggage. Responsible companies for baggage incidents at Alicante airport:

Groundforce

Lost luggage: (+34) 966 919 064
Terminal NAT level 0, baggage claim hall.

Iberia Handling

Lost luggage: (+34) 966 919 013
Terminal NAT level 0, baggage claim hall.

Jet2.com

Lost luggage: (+34) 966 919 386
Terminal NAT level 0, baggage claim hall.

Lesma

Lost luggage: (+34) 602 675 256
Terminal NAT level 0, baggage claim hall.

Menzies Aviation

Lost luggage: (+34) 966 919 060 (Easyjet) / (+34) 966 919 080 (Norwegian)
Terminal NAT level 0, baggage claim hall.

Swissport

Lost luggage: (+34) 966 919 298
Terminal NAT level 0, baggage claim hall.

Pharmacie and paraharmacie

Terminal NAT level 0, Arrivals hall.
Please consult.
(+34) 965 689 543

Terminal NAT level 2, boarding area.
Please consult.
(+34) 965 689 581

Medical care

Medical centre first aid:
Terminal NAT level 0, Arrivals hall.

People with reduced mobility (PMR) airport meeting points

You can find all these airport meeting points at people with reduced mobility section.

Restoration: restaurants and cafeterías

Alicante airport disposes of restaurant and cafeterias service conveniently situated on the passenger terminal, public areas and exclusive passengers areas.

Security personel
Civil Guard (Guardia Civil)

Immigration affairs, VAT refund and weapons Inspection.
Terminal NAT level 0, Departures hall.

Shops / Shopping area

Alicante airport disposes of shopping areas conveniently situated on the passenger terminal, public areas and exclusive passengers areas, with food shops, Duty Free, gifts and fashion and accessories shops.

Tobacco shop

Genaral parking building, level 0.

VAT refund

To request Value Added Tax (VAT) refund for purchases in Spain, you must be a non UE resident, and the purchase value for each establishment must be over €90.15. You must present the goods purchased and the "tax free" invoices for these to be stamped at the airport's duty reduction office before checking in your luggage.

VAT refund (Guardia Civil):
Terminal NAT level 0, Departures hall.

If you have a DIVA form that justifies your purchase, you can avoid manual stamp and do it in the automatic machines or in the reading devices for the electronic validation of the DIVA forms, located in the check-in areas.

In order to obtain the VAT Refund, after the electronic validation or the manual invoice stamp, you must go to the tax-free management entities in the airport, or send the sealed/validated invoices to the establishment in question to make the refund.

More information available about the VAT Refund process at the Spanish airports at aeropuertosenred.com.

VIP lounges

Get all locations, features and opening hours about VIP lounges at Alicante-Elche airport.

Weapons Inspection

Please consult Civil Guard (Guardia Civil) airport.

Complaints and suggestions

If you think that you were not treated adequately, using any of these complementary services, please consult complaints and suggestions at aeropuertosenred.com.

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