Alicante Airport
Passenger services at the terminals
Alicante Airport offers a range of additional services to ensure a more comfortable and convenient experience for all passengers and visitors.
Some of these services require a fee and are only available to passengers, as they are located within the restricted passenger-only area. Although the airport operates 24 hours a day, some services have more limited hours. Please check with the service provider for details.
The following services are available in Passenger Terminal NAT, the only terminal currently in operation. Terminals T1 and T2 remain closed to the public.
Fast Lane
Halls for hire
Internet
Left luggage office
Lost & found
Lost luggage
Medical care
Pharmacies
PMR meeting points
Restoration
Security personel
Shops
Tobacco shop
VAT refund
VIP lounges
Weapons Inspection
Complaints and suggestions
Airport information service
902 404 704 / (+34) 91 321 10 00
Terminal NAT level 2, Departures hall.
Terminal NAT level 2, boarding area.
Tourist information
Valencia Tourism agency:
Terminal NAT level 0, Arrivals hall.
Information for the disabled (PMR)
Terminal NAT level 2, Departures hall.
Terminal NAT level 2, boarding area.
Get all the information about the car rental companies in Alicante airport (office location at terminals, schedulle, current promotions) at car rental Alicante airport section.
Bankia Servired and B. Sabadell 4B
Terminal NAT level 2, Departures hall and boarding area.
Parking P1 area.
Baggage wrapping machine are next to the check-in counters, at Departures areas. To get this service, leave your baggage to the Safebag staff. If you don't want the wrapping machine covers the baggage wheels and handle, you must inform the staff.
Terminal NAT level 2, check-in area.
The baggage porter service at Alicante Airport, managed by Grupo 21, assists passengers with transporting their luggage throughout the terminal. In addition to providing greater convenience, porters also act as guides, helping travellers navigate the airport and save time. This service is available by reservation.
Families will find a specific room for infants equipped with armchairs, microwaves, clothes racks, changing tables, toilets, and stories and paintings for children.
Terminal NAT 2, floor 2, boarding area
Terminal NAT level 2, boarding area.
Airport have 13 Heart Rescue Areas (Semiautomatic External Defibrillator) which aims to assist passengers in case of heart attack, strategically located.
Terminal NAT level 0, main hall and baggage claim hall.
Terminal NAT level 2, Departures hall and boarding area.
Alicante Airport Duty Free Shops
The Duty Free shops at Alicante Airport are located in the passenger-only areas inside the terminal, offering a wide range of tax-free products across three stores: two main Duty Free shops and one Express Duty Free store. The Express Duty Free, closest to the boarding gates, offers a curated selection of the best-selling duty-free products.
Alicante Duty Free Stores
These shops feature a wide variety of products from top brands at exclusive prices. Passengers can find perfumes and cosmetics (Versace, Estée Lauder, Clarins), wines, spirits, food products, Travel Exclusive items, sunglasses, watches, tobacco, and much more.
Floor 0, Arrivals, passenger-only area. Open from 7:00 to 22:00.
Floor 2, Departures, passenger-only area. Open from 4:00 to 00:00.
Express Duty Free Store
The Express store offers a selection of the best-selling items, ideal for last-minute purchases in categories such as perfumes, cosmetics, beverages, food, and tobacco (excluding cigarettes).
Floor 2, Departures, passenger-only area. Open from 7:00 to 21:45.
Fast Lane pass is a quick access that allows passengers to cross the Departures security checkpoint skipping queues and waiting times. More information Fast Lane - Quick access.
While the airport has several last-minute currency exchange offices, you can now also receive your foreign currency at home, ensuring that the currency you require is available at the most favourable exchange rate. Book now
Exact Change
(+34) 913 055 167
Customer service telephone: (+34) 913 055 167
Boarding Zone Timetable: from 10:00 to 18:00
South Dam Zone Hours: from 9:00 to 17:00
Luggage claim hours: 9:00 to 1:00
Arrival hall hours: from 8:00 to 00:00
Floor 0, boarding area.
Floor 2, boarding area.
Floor 2 Dock exits. Non-Schengen Zone.
You can find all information about halls for hire in the airport, location and features at lounges for hire in the airport.
You can find all information about internet, wi fi and how to connect at Internet and Wi fi section.
You can find all information about Left luggage service in the airport, location, tariffs and schedule.
Free service provided for lost property at the airport.
For lost objects in the aircraft, contact your airline company.
Terminal NAT level 0, Arrivals hall.
(+34) 966 919 444
Please consult.
[email protected]
Lost property claim form (in Spanish).
Baggage handling companies (handling) take care of any issues with checked luggage for the airlines at the airport. They assist passengers at the check-in area, in the baggage claim hall, and are also available by phone
Aviapartner
Lost luggage: (+34) 966 919 375.
Floor 0, baggage claim hall.
Azul Handling (Ryanair)
Lost luggage: (+34) 966 919 071.
Floor 0, baggage claim hall.
Floor 2, check-in area.
Globalia
Lost luggage: (+34) 966 919 063.
Floor 0, baggage claim hall.
Floor 2, check-in area.
Jet2.com
Lost luggage: (+34) 966 919 386.
Floor 0, baggage claim hall.
Floor 2, check-in area.
Menzies Aviation
Lost luggage: (+34) 966 919 474.
Floor 0, baggage claim hall.
Floor 2, check-in area.
Menzies Aviation Easyjet
Lost luggage: (+34) 966 919 643.
Floor 0, baggage claim hall.
Floor 2, check-in area.
Norwegian
Lost luggage: (+34) 966 919 082.
Floor 0, baggage claim hall.
Floor 2, check-in area.
South Europe Ground Services
Lost luggage: (+34) 966 919 065.
Floor 0, baggage claim hall.
Floor 2, check-in area.
The baggage porter service at Alicante Airport, managed by Grupo 21, provides passengers with assistance in transporting their luggage throughout the terminal. In addition to offering greater convenience, the porters also act as guides, helping travellers navigate the airport and save time. This service is available by reservation
Terminal NAT level 0, Arrivals hall.
Please consult.
(+34) 965 689 543
Terminal NAT level 2, boarding area.
Please consult.
(+34) 965 689 581
Medical centre first aid:
Terminal NAT level 0, Arrivals hall.
You can find all these airport meeting points at people with reduced mobility section.
Free pushchair loan service in the luggage collection area.
Floor 0. Baggage reclaim. Carousel 8-14Floor 0. Baggage reclaim. Carousel 1-7
Floor 0. Baggage reclaim. Carousel 20-22
Deposit delivery baby seats
Alicante airport disposes of restaurant and cafeterias service conveniently situated on the passenger terminal, public areas and exclusive passengers areas.
Civil Guard (Guardia Civil)
Immigration affairs, VAT refund and weapons Inspection.
Terminal NAT level 0, Departures hall.
Alicante airport disposes of shopping areas conveniently situated on the passenger terminal, public areas and exclusive passengers areas, with food shops, Duty Free, gifts and fashion and accessories shops.
Genaral parking building, level 0.
To request Value Added Tax (VAT) refund for purchases in Spain, you must be a non UE resident, and the purchase value for each establishment must be over €90.15. You must present the goods purchased and the "tax free" invoices for these to be stamped at the airport's duty reduction office before checking in your luggage.
VAT refund (Guardia Civil):
Terminal NAT level 0, Departures hall.
If you have a DIVA form that justifies your purchase, you can avoid manual stamp and do it in the automatic machines or in the reading devices for the electronic validation of the DIVA forms, located in the check-in areas.
In order to obtain the VAT Refund, after the electronic validation or the manual invoice stamp, you must go to the tax-free management entities in the airport, or send the sealed/validated invoices to the establishment in question to make the refund.
More information available about the VAT Refund process at the Spanish airports at aeropuertosenred.com.
Get all locations, features and opening hours about VIP lounges at Alicante-Elche airport.
Please consult Civil Guard (Guardia Civil) airport.
If you think that you were not treated adequately, using any of these complementary services, please consult complaints and suggestions at aeropuertosenred.com.
