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Alicante Airport

Services for disabled or reduced mobility travellers (PRM passengers)

In compliance with the regulation of the European Parliament (EC) 1107/206, the Alicante Airport offers free attention and assistance to passengers with reduced mobility (PMR).
This service is available to all passengers suffering from reduced mobility or any other kind of disability. We recommend to apply for it at least 48 hours prior to their journey, in order to have everything prepared, from the moment they arrive at anyone PMR meeting points at the Alicante airport.

* Special needs

If you are looking for information about passengers with special needs due to pregnancy, injuries, special care, babies and/or children traveling on their own, etc., please check out additional information about passengers with special needs at aeropuertosenred.com .

This service is free and can be ordered by Internet through his link of the Public Corporation AENA, or the following contact numbers: (+34) 902 404 704 y (+34) 91 321 10 00.

PRM Services for passengers with reduced mobility

To allow passengers with hearing and/or speech impediments to request this assistance by phone, there is a complementary service for mobile phones in text mode and real time.
Once downloaded and installed the necessary software in the mobile phone of the interested person, he/she can easily make phone calls to the indicated numbers in order to realize any consultation or a request for assistance. The download and the software for this service are free.

Instructions access (ToMobile of Telesor) .

Remember

  • Please request this assistance at least 48 hours prior to your flight.
  • This is a 24 hours service, available all year round.

Passengers who require this service should also inform the airline company, the agent or the tour operator about their need for assistance.

PRM meeting points

PRM meeting points are distributed inside and outside the Alicante airport main Passenger Terminal, and in the airport parking areas ( terminal T1 and T2 are currently closed).

Passenger Terminal NAT - Alicante airport

PMR meeting points per floors

Level -2, forecourt terminal.
Level 0, Arrivals forecourt terminal.
Level 2, Departures forecourt terminal.
Level 2, Departures hall.
Level 2, boarding area.

PMR meeting points information stands per floors

Level 2, Departures hall.
Level 2, boarding area.

Parkings Parking

PMR meeting points at parking areas

Parking P1, parking south hall.
Parking P1, parking north hall.

Rights and complaints

If you wish to give us suggestions about the provided service or if you wish to make a complaint because you consider that you were not treated adequately during this service or because you were denied the access to your flight unjustifiably, please consult the following page of Complaints Service for persons with reduced mobility (PRM) at aeropuertosenred.com.

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